The digitalisation of customs processes offers opportunities to develop efficient and sustainable solutions and achieve strategic goals. In this respect, it is important to involve all the relevant departments in the company: after all, communication is the key to success – especially in customs IT projects. The needs and perspectives of IT and specialist departments are often very different. As such, it is necessary to reconcile the more technical focus of the IT department and specialist focus of the customs / export or logistics department. This requires an experienced, specialised project management that cannot always be accommodated internally.